Returns & Exchanges
At CRM Jewelers, we strive for complete satisfaction with every luxury timepiece and jewelry purchase. If you are not entirely satisfied, we offer a 14-day return window for eligible items in their original, unworn condition with all security tags intact.
Initiate Your Request
Contact our client services team via email or phone to obtain a Return Merchandise Authorization (RMA) number and a secure shipping label.
Secure Packaging
Place your item in its original presentation box with all certificates, manuals, and protective packaging to ensure the item remains safe during transit.
Insured Shipping
Affix the provided prepaid, fully insured shipping label to your package and drop it off at an authorized carrier location, ensuring you receive a receipt.
Inspection and Refund
Once our master jewelers verify the item's condition and authenticity, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing